Yes, Two-Step Verification (2FA) should absolutely be kept enabled. Even if someone gets hold of your password, they won't be able to access your account — because logging in requires the OTP sent to your mobile.
Steps to enable:
- Log in and click on the profile icon.
- Go to "Account Settings" → "Security".
- Look for the "Two-Step Verification" or "2FA" option and enable it.
- Confirm your mobile number — a verification OTP will be sent.
- Once you confirm with the OTP, 2FA will be activated.
From that point on, every login from a new device or browser will require an SMS code sent to your mobile. Access is not possible without this code.
Withdrawals at RVS are straightforward and are typically processed quickly.
Withdrawal steps:
- Log in and Payments page Go.
- Select the "Withdrawal" option.
- Select your payment method (bKash / Nagad / Rocket).
- Enter the amount and mobile number, then confirm.
Time Limit:
- bKash / Nagad: Typically 15–30 minutes. Up to 2 hours during peak times.
- Rocket: 30 minutes – 1 hour.
- Bank Transfer: 1–3 business days.
Minimum Withdrawal: ৳500. The maximum daily limit for regular members is ৳50,000.
A wagering requirement must be met before withdrawing from your bonus balance. Details On the voucher page View.
There are a few common reasons an account gets locked — repeated incorrect password attempts, suspicious activity, or a pending KYC verification.
Steps to resolve:
- Please wait 30 minutes — If your account is locked due to incorrect password attempts, it will automatically unlock after 30 minutes.
- Use "Forgot Password?" on the login page to recover your account via OTP.
- If that still doesn't work, via Live Chat Get in touch and provide your registered mobile number and full name.
- KYC Issue If applicable, the support team may request relevant documentation.
Important: Repeatedly attempting to log in yourself can extend the lock duration. If one or two attempts don't work, contact support directly — it's the fastest way to get back in.
No separate code is needed to receive the RVS welcome bonus — it's automatically credited on your first deposit.
How to claim your bonus:
- Register And complete your account verification.
- Payments page and make your first deposit — minimum ৳300.
- Once your deposit is confirmed, a bonus of up to 100% will be automatically credited to your balance.
Example: Deposit ৳1,000 and get an extra ৳1,000 bonus — start betting with a total of ৳2,000.
Bonus wagering requirements: Bonus balance cannot be withdrawn directly. You must place bets totalling a specified amount (usually 5–10x) before the bonus becomes withdrawable. Full terms On the voucher page View.
RVS offers support across multiple channels, with assistance available in Bangla.
Support channels & hours:
- Live Chat: 24/7, every day. The fastest way to get help. Average response time: 2–5 minutes.
- Email: support@rvs.best — Response within 24 hours.
- Phone Support: Daily, 9:00 AM – 1:00 AM.
Where to go for each type of issue:
- Urgent issues (account locked, payment stuck) → Live Chat
- For detailed complaints or document submissions → Email
- General Inquiries → This FAQ Page
You can communicate in Bengali across all channels — no English required.
No, not under any circumstances. You must be at least 18 years old to open an account and place bets on RVS. This is a strict requirement under our terms.
Why this rule:
- Online betting is an adult entertainment activity — it can be harmful to the mental development of children and teenagers.
- We are committed to upholding international responsible betting standards.
Verification process: You are required to enter your date of birth during registration. Proof of age — such as a national ID or passport — may be requested during the account verification (KYC) process.
Anyone who registers with false information will have their account closed at the time of verification, and their balance may be forfeited. For details, Responsible Gaming View on the page.
Your RVS account keeps a complete record of every bet and transaction. You can look up any past activity at any time.
How to view your bet history:
- Log in and go to your profile.
- Click on the "Bet History" or "Betting History" option.
- You can filter by date, sport type, or result.
How to view your transaction history:
- Payments Page → "Transaction History".
- You can view the date, amount, status, and transaction ID for every deposit and withdrawal.
Data is typically visible directly on your dashboard for up to 12 months. For older records, email support — a detailed report will be sent within 48 hours.